Refund and Returns Policy
Need a return or exchange? Get started here!
Overview
Our refund and returns policy lasts 60 days. If 60 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
In certain situations, only partial refunds may be granted (if applicable):
- Any item not in its original condition, is damaged, or has missing parts not due to our error
- Any item returned more than 60 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contacts@longbombsgolf.com.
Exchanges
We only exchange items if they are defective or damaged. If you need to exchange it for the same item, please submit a claim here. You can also send us an email at contacts@longbombsgolf.com.
Return Shipping
To return your product, we will reach out with the mailing address once your item return is approved.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need additional help?
Contact us at contacts@longbombsgolf.com for questions related to refunds and returns.